Red Exclamation Mark When Changing Items

Requests and Feedback
Viewing 7 replies - 1 through 7 (of 7 total)
  • Scott
    Moderator

    See this FAQ:

    http://www.toontrack.com/faq/i-have-a-in-front-of-some-instrument-what-does-this-mean/

    My guess is that you haven’t installed from the DVDs.

    Scott Sibley - Toontrack
    Technical Advisor

    Adam Barnes
    Participant

    Thanks Mark. Its a bit annoying I can’t just download it from the site but installing it all again from disk got them working.

    William
    Participant

    So, products installed via download cannot be updated?

    Scott
    Moderator

    @William said:

    So, products installed via download cannot be updated?

    What products are you referring to? S2 line of products can’t be fully installed from the downloads. The full libraries can only be installed via DVDs (or thumb drive depending on library). So, S2 libraries can’t be updated if only the web download library is installed only full libraries can be updated.

    Scott Sibley - Toontrack
    Technical Advisor

    William
    Participant

    Hey Scott, thanks for the reply!

    I have the NY Studios collection (https://www.toontrack.com/product/new-york-studios-collection/). Only the default kit items load (the rest have red exclamation images).

    Really curious, what’s the point of offering downloads? Looks like I have to repeat the process from square 1.

    Scott
    Moderator

    The Superior line downloads are offered to for users to start using the product, albeit limited, until the DVDs arrive. You can, of course, choose to not install the limited web download and wait until the DVDs ship.

    See this FAQ.

    http://www.toontrack.com/faq/how-does-superior-line-downloads-work/

    Scott Sibley - Toontrack
    Technical Advisor

    William
    Participant

    Thanks Scott — appreciate your help!

Viewing 7 replies - 1 through 7 (of 7 total)

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