Topic: where are my products? | Toontrack

where are my products?

Studio Corner

Posted November 13, 2015 at 21:52 #1904569

joey pinter
Participant

this si something else, when i fill out the form to ask a question one of the things required is the product serial number. when i click on “my products” the ONLY thing i see is a MIDI pack i bought last week.
i have loads of things from toontrack going back at least four or five years. so, my question is, where are my products???
Creator

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Replied November 13, 2015 at 22:43 #1983905

Scott
Moderator

My guess is that you have 2 accounts. Some products registered to each account.

Scott Sibley - Toontrack
Technical Advisor

Replied November 18, 2015 at 17:28 #1984040

joey pinter
Participant

hi, i don’t believe i have two accounts. where would i look to see if i do have more then one account? i own quite a bit of toontrack stuff. please let me know how i should proceed.
thank you
jp

Replied November 18, 2015 at 17:39 #1984041

Scott
Moderator

Well, you seem to have 2 forum names. There is a ‘joeypinter’ and a ‘joeypinter1776’. They must have different email and accounts attached.

You will need to contact Toontrack directly via the FAQ below and have them merge your 2 accounts.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor
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