Topic: No Phone Contact & FAQ DONT COVER ALL Topics | Toontrack

No Phone Contact & FAQ DONT COVER ALL Topics

Requests and Feedback

Posted June 2, 2015 at 13:19 #1903604

JOEYNELSON_1
Participant

My authorization code is rejected, why? –

Im trying to make contact with someone at Toontrack about My products not being seen in MY Account
ticket No #(27518) has been sent BUT still no contact yet.
This is so poor for any company in todays market to have a SLOW Support team in the Pro Audio world
Nigel Lowis
Creator

Topic

Viewing 3 replies - 1 through 3 (of 3 total)

Replied June 2, 2015 at 16:29 #1980955

Olof
Moderator

Hi,
it looks like the problem is that you have not registered your new product yet. Go to https://www.toontrack.com/register-your-product/ and enter the serial number.

Olof Hermansson - Toontrack
Coder

Replied June 2, 2015 at 17:53 #1980957

JOEYNELSON_1
Participant

NO, NO, NO…….the problem is that my older products are NOT Showing in my account…….?????? CAN YOU PLEASE REPLY TO MY EMAIL/ ticket No #(27518)

Replied June 2, 2015 at 18:29 #1980959

Scott
Moderator

You have 2 accounts (a gmail account AND a googlemail account). Your products are registered to the ‘googlemail’ account.

BTW, techs here on this forum do not have access to support tickets. They are handled by dedicated Toontrack support personnel.

Scott Sibley - Toontrack
Technical Advisor
Author

Replies

Viewing 3 replies - 1 through 3 (of 3 total)

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