Hello,
I have the EZKeys Upright Piano for about 1 year. Now I bought the EZKeys Sound Expansion (Retail) to get a new Piano.
But if I type in the Code, I only get this:
“EZkeys Sound Expansion requires you to already have one of the following products registered:”
The Upright Piano is listed and already registered(Full Version).
I hope someone can help.
I’ve emailed the Web guys to take a look at this.
Scott Sibley - Toontrack
Technical Advisor
Still dosent work. HEY! We payed for this product! Now deliver it! (Make it downloadable for us who payed for it)
How would you feel, paying for a product and not get it?
Hey Guys,
This issue should now be solved, we apologize for any inconvenience regarding this issue.
/Daniel
Daniel Dermes - Web Development Manager
Toontrack
Hi Daniel, thanks for your support. I was now able to register the Expansion. How do I get the free EZKeys Midi pack? Will it show up in my Toontrack account or do I need to contact my retailer?
See this FAQ regarding the free MIDI pack:
If you purchased before April 30 bit couldn’t register due to the website issue, please use the Contact Support button in the FAQ and explain the situation.
Scott Sibley - Toontrack
Technical Advisor
May only . I bought the expansion pack on the beginning of may from timespace with a free midipack. Still got no midipack option.
The expansion registering worked. What now?
According to the FAQ the free MIDI pack was only for April.
Scott Sibley - Toontrack
Technical Advisor
ferguson, please use this FAQ to contact support directly and they will take care of you.
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
Scott Sibley - Toontrack
Technical Advisor
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