Topic: So i used axe9@verizon.net but cannot download EZ Drummer 2 after Registering it

Viewing 11 replies - 1 through 11 (of 11 total)

Replied April 30, 2015 at 02:46 #1980182

Scott Eshleman
Participant

did you DELETE or UNINSTALL EZDrummer Lite???

what OS & hardware are you using?
The more information you include, the more likely the answer you will receive will be pertinent and to the point.

Replied April 30, 2015 at 03:16 #1980183

Scott
Moderator

Are you getting error 1311 or 1309? Are you extracting the installer folder before running the installer?

Scott Sibley - Toontrack
Technical Advisor

Replied April 30, 2015 at 04:46 #1980185

vperri
Participant

1311 and yes I deleted the lite right before I hit the install after the 10 minute download I thought it would help not hurt I am running Windows 8 on a Lenovo laptop I hope this is enough info I’m not all that computer literate. it would also be nice to use my main email not sure why it’s demanding I use an email that I used the demo on. Thanks

Replied April 30, 2015 at 05:03 #1980186

vperri
Participant

also no I am NOT extracting as far as I know I don’t know what that would be for I just try to run the installer and I get to 1311 error I deleted the lite because its stated something about there’s already a folder with this name so that is why I thought I better delete it. It also looks like i could have saved cash since i had lite but i had no idea only that i had a demo of ez drummer for 10 days before i had an interface to test it. Sorry for all the information.

Replied April 30, 2015 at 05:08 #1980187

Scott Eshleman
Participant

you must extract the contents of the ZIP file before attempting to run the installer.

please refer to this FAQ for details
http://www.toontrack.com/faq/im-getting-error-1311-when-installing-on-pc/
http://www.toontrack.com/faq/im-getting-error-1308-1309-when-installing-on-pc/

PS. as you have admitted to being computer illiterate,
please know that you should always try to UNINSTALL programs that you no longer wish to use,
either using the publisher’s provided uninstall program or Window’s Control Panel.
Never simply delete a program. It’s almost never that easy.

Replied April 30, 2015 at 05:14 #1980188

Scott
Moderator

In addition, please see this FAQ on how to install Ezdrummer 2.

https://www.toontrack.com/faq/installing-ezdrummer-2-pc/

If you have multiple accounts, please use the Contact Support button at the bottom of the FAQ to contact support so they can merge your accounts into one.

Scott Sibley - Toontrack
Technical Advisor

Replied April 30, 2015 at 05:14 #1980189

vperri
Participant

ok I will read up on this step. i never have problems installing or deleting other software and do indeed delete programs as you have stated not sure of any other way to do those tasks. Thanks

Replied April 30, 2015 at 05:16 #1980190

vperri
Participant

i take it i am stuck with email i tried demo with so please delete the vperri6@verizon.net user as i cannot use it. Thanks

Replied April 30, 2015 at 05:17 #1980191

vperri
Participant

Thanks for reply i will contact them to merge my account.

Replied April 30, 2015 at 05:42 #1980192

vperri
Participant

Ok, I extracted the zipped files and although very, very slow software appears to be downloading. I usually do no have to do this step to download but I guess this is a huge file. Thanks

Replied April 30, 2015 at 12:36 #1980200

vperri
Participant

Thank you so much for your help !!!!!
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So i used axe9@verizon.net but cannot download EZ Drummer 2 after Registering it

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Viewing 11 replies - 1 through 11 (of 11 total)