Topic: Just bought my 1st. Toontrack product / A Little Help Please

Viewing 13 replies - 1 through 13 (of 13 total)

Replied February 24, 2015 at 01:06 #1978845

Scott Eshleman
Participant

It depends which product you purchased.
There are 2 very similarly-named products, differing distinctly in price.
One product includes the EZMix2 base product. The one you’ve referenced does not.

This one does…http://www.toontrack.com/product/ezmix-2-complete-production-bundle/
This one does not…http://www.toontrack.com/product/ezmix-complete-production-6-pack/

Replied February 24, 2015 at 01:24 #1978846

gman58
Participant

Thank you for your reply. So this means I will have to wait until I buy the base product in order to be up and running with this right ?
Jim.

Ok, I understand now. Thank you again.
Jim.

Replied February 24, 2015 at 03:42 #1978852

Scott Eshleman
Participant

Yes. You need the EZMix2 base product to use the EZMix2 Presets pkg you’ve purchased.

Replied February 25, 2015 at 02:23 #1978878

gman58
Participant

Hey there, just want to make sure there is no time expiration on the purchase I just made ( ezmix 2 complete production 6 pack ) seeing that I am going to buy the base product ( exmix 2 ) next wk. so I can then download what I initially bought yesterday. lol.. kinda backwards but, hopefully it will all work out.
Thanks again,
Jim.

Replied February 25, 2015 at 04:03 #1978881

Scott Eshleman
Participant

I’ve never heard of or experienced any time limit to register a serial number for any Toontrack product.
I have two (2) unregistered EZMix2 Preset serial numbers outstanding for more than 6 months.

Replied February 25, 2015 at 07:37 #1978884

John
Moderator

Nope, no time limits

John Rammelt - Toontrack
Technical Advisor

Replied February 25, 2015 at 16:03 #1978892

gman58
Participant

Thanks you guys.

Replied March 3, 2015 at 17:01 #1979037

gman58
Participant

Hey all ,turns out I won’t be able to afford to get the base product I need before I can use the ( ezmix 2 complete production 6 pack ) for about another month.
My question is ,can I somehow trade this package for the base product ? Do I have to go back to Guitar Center ?
Thanks again,
Jim.

Replied March 4, 2015 at 08:26 #1979057

John
Moderator

Hi,

since you didn’t register any serial number, it shouldn’t be impossible to return to Guitar Center. If they say they can’t help you, please contact Toontrack HQ and maybe they can.
Go to:
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click ‘Contact Support’.

John Rammelt - Toontrack
Technical Advisor

Replied March 4, 2015 at 16:42 #1979059

gman58
Participant

Thank you, I did talk to Guitar C. and they said they can do it . Hopefully today.
Thanks again,
Jim.

Replied March 21, 2015 at 21:27 #1979356

gman58
Participant

Hey all, this has turned into an issue. I have been waiting for a month for Guitar Center to either exchange my purchase or refund my money, which at this point I just want my money back. Guitar center is telling me they are still waiting for an answer from ToonTrack in order for them to act on this.
What the hell ?

Replied March 23, 2015 at 05:44 #1979384

jopar
Participant

I am in the exact same boat. It’s been a month now for me too. They finally told me that the refund does not come from TT, but from their distributor. so they said that mine should be going through early next week.

Replied March 23, 2015 at 16:08 #1979390

gman58
Participant

Hey there, thanks for the reply. Hopefully this will be all straightened out soon.
Keeping the faith. Good luck and take care.
Jim.
Author

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Just bought my 1st. Toontrack product / A Little Help Please

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Viewing 13 replies - 1 through 13 (of 13 total)