Topic: All my products on Toontrack’s site are gone.

Viewing 15 replies - 1 through 15 (of 15 total)

Replied January 27, 2015 at 23:51 #1978140

Scott
Moderator

From my end I see 4 products registered to your account. You are selecting the My Products section of your account correct?

Scott Sibley - Toontrack
Technical Advisor

Replied January 28, 2015 at 01:14 #1978143

critterputter
Participant

Hi. Yes, I’m selecting the My Products section – the top right pull-down menu.

Replied January 28, 2015 at 01:19 #1978144

Scott
Moderator

Can you post a pic of what is in that My Products page?

Scott Sibley - Toontrack
Technical Advisor

Replied January 28, 2015 at 01:27 #1978146

critterputter
Participant

Attached

Replied January 28, 2015 at 01:33 #1978147

Scott Eshleman
Participant

@critterputter said:

Hi. Yes, I’m selecting the My Products section – the top right pull-down menu.

You probably just need to expand the My Products page to [Show All] of your products.

Replied January 28, 2015 at 01:45 #1978149

critterputter
Participant

I can’t expand it beyond what comes up where it says that I don’t have any products registered.

Replied January 28, 2015 at 01:49 #1978151

funkentm
Participant

Hey

I have a similar problem, i think there is something wrong with the toontrack page!!

today i have installed SD 2.0 (via DVDs) and EZD2 via Downlaod+Serial,…
After the installation i made the register-things in the programms…. and they work.
So, now i can’t see the both products in my online account, and i can’t register those with my serial number… ?!?!
if i want register with my serials –>”invalid email or passwort” (what the hell?!)
I am trying since hours, and YES i read all the FAQs…
I’m totally angry because I need the grooves of SD2.0……. according to the FAQs i need to register and download the grooves, etc….
Exept of this i can t update SD!!
what’s the problem?!

Replied January 28, 2015 at 01:53 #1978153

Scott
Moderator

I don’t see any pic attached to your post above.

Scott Sibley - Toontrack
Technical Advisor

Replied January 28, 2015 at 01:56 #1978154

critterputter
Participant

Here it is.

Replied January 28, 2015 at 01:58 #1978155

Scott
Moderator

Do you have more than one account?

Scott Sibley - Toontrack
Technical Advisor

Replied January 28, 2015 at 02:05 #1978156

critterputter
Participant

I don’t think so. I did forget my password after all that time and changed it today – they sent me an e-mail to reset it. Then when I went in, viola, nothing there.

Replied January 28, 2015 at 02:14 #1978157

Scott
Moderator

I’ll have to forward this to the Toontrack webmaster.

Scott Sibley - Toontrack
Technical Advisor

Replied January 28, 2015 at 02:15 #1978158

critterputter
Participant

OK. I appreciate it. Thank you.

Replied January 28, 2015 at 11:42 #1978179

Daniel Dermes
Keymaster

Hi,

I’ve updated your account.
However you still need to login to your account and update your password from the My Products > My Info section.

Daniel Dermes - Web Development Manager
Toontrack

Replied January 28, 2015 at 16:24 #1978185

critterputter
Participant

Hi. Thank you very much. I really appreciate your help. I can now see the products. Have an awesome day.
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All my products on Toontrack’s site are gone.

The Pub

Viewing 15 replies - 1 through 15 (of 15 total)