Topic: EZMIX ID’s not matching.

Viewing 15 replies - 1 through 15 (of 31 total)

Replied December 5, 2014 at 00:37 #1976391

michaelrtech
Participant

Replied December 5, 2014 at 00:40 #1976392

michaelrtech
Participant

when i go to offline the serial numbers aren’t even the same as whats on the site

Replied December 5, 2014 at 00:45 #1976394

michaelrtech
Participant

scott please help im at the computer at the moment so quick replies are possible

Replied December 5, 2014 at 00:48 #1976395

Scott
Moderator

According to you account, it looks like the Metal Guitar Gods pack is authorized.

Scott Sibley - Toontrack
Technical Advisor

Replied December 5, 2014 at 00:49 #1976396

michaelrtech
Participant

its authorized on the website yes.. but when I try to authorize it on the stand alone, it just denies it.. the serial number on the site doesn’t match the serial number on the authorization request screen, i can screen shot it so u see what im saying.

Replied December 5, 2014 at 00:50 #1976397

Scott
Moderator

ok

Scott Sibley - Toontrack
Technical Advisor

Replied December 5, 2014 at 00:52 #1976398

michaelrtech
Participant

there you go kind sir.

Replied December 5, 2014 at 00:52 #1976399

michaelrtech
Participant

i purchased the entire bundle today and none of them will work

Replied December 5, 2014 at 00:55 #1976400

Scott
Moderator

In offline authorizations, it is asking for your EZmix serial number. It should be EZM2-CET2-WZVR-AGXD-(XXXX). Not the Metal Guitar Gods serial number.

Scott Sibley - Toontrack
Technical Advisor

Replied December 5, 2014 at 00:57 #1976401

michaelrtech
Participant

that didn’t work.. i just tried it.. took the bottom green highlighted box authorization code from ezmix2 and it just says enter a valid auth code.. i think its cus the serial numbers aren’t matching.

Replied December 5, 2014 at 00:58 #1976402

Scott
Moderator

I also deleted that pic as you don’t want serial numbers floating around. I needed to see it but no one else should.

Scott Sibley - Toontrack
Technical Advisor

Replied December 5, 2014 at 01:01 #1976403

michaelrtech
Participant

i hear ya, appreciate it. I didn’t wanna post it either but I have toontrack products prior to this and I believe everything was matched up.. this serial number doesn’t match the serial in which everything else relates too. It can’t be typed in or changed. It’s hardware written I guess I dunno. I already looked over the forum quite in depth and can’t quite find anything to solve this.

Replied December 5, 2014 at 01:05 #1976405

michaelrtech
Participant

i been tackling this issue for about 3 hours.. I did go back and try the GG authorization code for the online and it didn’t work.. gives the server not responding error. tried the ezmix serial on the online.. same. tried both for offline as well and same.

Replied December 5, 2014 at 01:06 #1976406

michaelrtech
Participant

uninstalled the software, reinstalled but the serial stays the same. I don’t know how to wipe it clean or if thats possible and do a fresh install.. I have no clue how to do any of that.

Replied December 5, 2014 at 01:07 #1976407

Scott
Moderator

No.

What the Offline Authorizations is asking for, and what you need to input is the EZmix 2 SERIAL NUMBER. The green box is the Authorizations code. See pic.

Scott Sibley - Toontrack
Technical Advisor
Author

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EZMIX ID’s not matching.

EZmix Pre-sales

Viewing 15 replies - 1 through 15 (of 31 total)