Topic: Failed order?

Viewing 8 replies - 1 through 8 (of 8 total)

Replied November 30, 2014 at 23:43 #1976222

Scott

Moderator

Yes, your order was received and is currently being processed and shipped.

Scott Sibley - Toontrack
Technical Advisor

Replied December 1, 2014 at 05:41 #1976228

adil rahim

Participant

hi sorry to add to this thread but. i purchased ezdrummer 2 and ive updated it but when i try to update the ezx soundibrary. it says “your library seems damaged you need to reinstall the full product before applying this update?? do they mean reinstall ezdrummer 2 ?

Replied December 2, 2014 at 05:12 #1976273

GregEEEE_1

Participant

Ordered EZmix 2 Mixing Plug-In from Sweetwater, paid for it and they sent the serial number. I set up an account with my e-mail and Toontrack sends me an email with a password to use to log into their site. Click on the link in the e-mail, log in smoothly with my e-mail and TT’s generated password, enter serial number to register and I get a message that I have used either an improper e-mail or password and I can’t register. As a first time customer things aren’t going well . . . . . . .

Replied December 8, 2015 at 17:42 #1984655

Miguel de Azcarate

Participant

Hello,
Earlier I placed an order for American Rock Midi Pack. I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order #405419 failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.

Of course, I’d be ready to uncancel my order if that is even possible and if I knew what was going on.
I can see that Scott is online so I’m hoping I can get an answer soon.

Replied December 8, 2015 at 20:27 #1984667

Scott

Moderator

@migmil said:

Hello,
Earlier I placed an order for American Rock Midi Pack. I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order #405419 failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.

Of course, I’d be ready to uncancel my order if that is even possible and if I knew what was going on.
I can see that Scott is online so I’m hoping I can get an answer soon.

Please contact Toontrack directly regarding webshop orders. Use the Contact Support button in the FAQ link below.

http://www.toontrack.com/faq/what-is-happening-with-my-order/

Scott Sibley - Toontrack
Technical Advisor

Replied November 28, 2018 at 08:54 #2208216

Roger Bogren

Participant

I need help with this issue!!! I don´t get the EZMIX 2 for downloading that I paid for?

Please see my PayPal notice for paymant

From: Bogren, Roger (RB)
Sent: den 27 november 2018 08:28
To: ‘info@toontrack.com’ <info@toontrack.com>
Subject: RE: Kvitto för betalning till Toontrack Music AB
Importance: High

I still haven´t got my software, EZMIX2 that I paid for.

Can you please check and send the link for download?

Roger

From: Bogren, Roger (RB)
Sent: den 26 november 2018 09:17
To: ‘info@toontrack.com’ <info@toontrack.com>
Subject: RE: Kvitto för betalning till Toontrack Music AB
Importance: High

I paid for this bellow, but can´t download the software? Why?

//Roger Bogren

From: service@paypal.se <service@paypal.se>
Sent: den 24 november 2018 16:01
To: Bogren, Roger (RB) <roger.bogren@volvocars.com>
Subject: Kvitto för betalning till Toontrack Music AB

lör 24 nov 2018 07:01:03 GMT-08:00 Transaktions-id: 41K606853W2785539 https://www.paypal.com/mya..

lör 24 nov 2018 07:01:03 GMT-08:00
Transaktions-id: 41K606853W2785539

Hej Roger Bogren!

Du har gjort en betalning på 324,00 SEK till Toontrack Music AB
(info@toontrack.com)

Det kan ta en stund innan transaktionen visas på ditt konto.

Handlare Toontrack Music AB info@toontrack.com +46 0902001820	Anvisningar till handlaren Du har inte angett några anvisningar.

Beskrivning	Enhetspris	Kvant	Belopp
EZmix 2 – Regular Objektnr TT195	259,20 SEK	1	259,20 SEK

Deltotal	259,20 SEK
Moms	64,80 SEK
Totalt	324,00 SEK
Betalning	324,00 SEK
Avgiften kommer att visas på ditt betalkortsutdrag som “PAYPAL *TOONTRACKMU” Betalning skickad till info@toontrack.com

Faktura-id: WC-2183725

Med vänlig hälsning,
PayPal

Har du problem med den här transaktionen?
Från och med datumet för din PayPal-betalning har du 180 dagar på dig att inleda en tvist i Problemhanteringscenter om transaktionen uppfyller villkoren. Läs mer om köparskydd

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PayPal PPX001066:1.1:7a36860ada192

Replied November 28, 2018 at 11:06 #2208395

Viktor

Moderator

Hi Roger,

Thanks for your message and sorry for the trouble.

There seems to have been a slight hiccup and no serial was generated for this order.

We’ve now added the product to your account.

Please Refresh Product List or re-launch the Product Manager to see the newly added product.

Thanks for your patience!

Replied February 28, 2019 at 12:51 #2379635

Sam227

Participant

I paid through Paypal which confirmed the payment was made properly (see attachment), but I got a message from Toontrack saying the Order failed (attachment). After spending two hours trying to reach anybody at Toontrack or PayPal, I decided to cancel the order on your ‘Failed Order” page but now I’m in the dark as to where my money went and what I need to do to get this solved. And of course I don’t have my Midi pack. Please let me know what is going on here. Thank you.

Failed order?

Requests and Feedback

Viewing 8 replies - 1 through 8 (of 8 total)