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Pre-released EZdrummer 2 update issues.

EZdrummer Pre-sales
Viewing 7 replies - 1 through 7 (of 7 total)
  • Replied October 10, 2014 at 13:37 #1974845
    Henrik
    Participant

    If you can’t install the 2.0.2 update to your current installation, then download and install version 2.0.0 from My Account/My Products, then download the latest update 2.0.2 and install.

    Henrik Ekblom - User Experience Designer
    Toontrack

    Replied December 22, 2014 at 18:48 #1976972
    snatch59
    Participant

    I have the same issue. However EZDrummer 2 is greyed out and unavailable in My Account/My Products. Only the EZDrummer 2 Upgrade is available.

    Replied December 23, 2014 at 09:47 #1976989
    Henrik
    Participant

    Snatch59: Can’t you press EZdrummer 2 in your products list, and then press the button that I marked with the red circle in the image?
    I added a Santa Claus to the image since it’s Christmas :)

    press_here.png

    Henrik Ekblom - User Experience Designer
    Toontrack

    Replied December 23, 2014 at 11:05 #1976991
    snatch59
    Participant

    Hi Henrik, EZDrummer 2 just isn’t available in my products list at all – so no buttons to press! However the EZDrummer 2 Upgrade is in my products list, which of course can’t upgrade my pre-release version. Seems like you’ve forgotten to make EZDrummer 2 available to me. I you need any details about my EZDrummer 2 pre-release purchase please let me know.

    Replied December 23, 2014 at 13:34 #1976994
    Henrik
    Participant

    Ok, I have no access to check your account and products but someone from the support team will look at this as soon as possible. Have a nice christmas! Smile

    Henrik Ekblom - User Experience Designer
    Toontrack

    Replied December 23, 2014 at 13:51 #1976996
    Scott
    Moderator

    Snatch59:

    You will only see the EZdrummer 2 upgrade in your My Products because you bought and registered the Upgrade product. It contains the same full product and updates as the ‘Regular’ EZdrummer 2.

    Do you have the 2.0.2 update under your Update tab for the EZD2 Update?

    What version number is currently showing in your EZD 2 interface?

    Scott Sibley - Toontrack
    Technical Advisor

    Replied December 23, 2014 at 19:19 #1976998
    snatch59
    Participant

    Ok got it now Embarassed. Downloaded and installed the EzDrummer2 2.0.0 “Upgrade”, then installed the 2.0.2 upgrade. Everything is now up to date and working wonderfully. Thanks for all your help and a Merry Christmas to you all. Smile

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