Topic: Order information | Toontrack

Order information

Requests and Feedback

Posted August 28, 2014 at 10:17 #1901599

Nedim Kirlic
Participant

Hello,

I ordered EZDrummer 2 more than 10 days ago, but I haven’t recieved any information, except the receipt. Nothing about shipping time, or anything. My recepit numer is #25208.

I really can’t wait any longer and would like for my orderer to be cancelled. Instead, I will go out to the music shop in Göteborg where I usually do my music shopping and pick up a copy there.

Sincerely,
Nedim K.

Edit:
I see now that there is a Contact Support button. So disregard from this post.
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Replied September 1, 2014 at 19:26 #1973976

Michael
Moderator

Hi

Sorry for the confusion. EZdrummer 2 is a download only product and therefore will not be shipped.

We can see that your EZDrummer 2 is indeed in your account and ready for download. Please follow these instructions for installing EZDrummer 2.

For PC: http://www.toontrack.com/faq/installing-ezdrummer-2-pc/

For Mac: http://www.toontrack.com/faq/installing-ezdrummer-2-mac/

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied September 1, 2014 at 23:30 #1973982

Nedim Kirlic
Participant

Hi,

I contacted the support and they helped me. I actually missed that the serial number came in the receipt e-mail. I don’t know how it happened, it seems like I wasn’t paying attention. It would have helped if the subject of the e-mail message read not only “Your receipt”, but also “and serial number”. You know, for us who make stupid mistakes sometimes.

Anyway, thanks for your help and for a great product!
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