Topic: lost password/new email

Viewing 10 replies - 1 through 10 (of 10 total)

Replied June 29, 2014 at 16:07 #1972459

John
Moderator

I can help you out if you tell me which products are registered to your old account and your postal code + city.
Would you like me to change the email address to the one connected with this Forum ID?

John Rammelt - Toontrack
Technical Advisor

Replied June 29, 2014 at 17:25 #1972460

Henrik Molin
Participant

I found the password, no worries, thx

Replied June 30, 2014 at 14:57 #1972481

James Long
Participant

I have lots of software purchased and have posted here for at least a couple of years under the old forum as ninethangle. Now I can’t post under the old username or my regular customer username.

Replied July 2, 2014 at 00:27 #1972524

John
Moderator

Hi James,

the old Forum and web “allowed” for separate email addresses, or identities if you will, for Toontrack account and Forum ID.
This Forum ID and email address is tied to your account and products, the old one isn’t. I can reset the password for the old one if you wish but it won’t be connected to your account.

John Rammelt - Toontrack
Technical Advisor

Replied August 28, 2014 at 01:02 #1973857

adamasonyx
Participant

Hi John,

I can’t access my old acct. I tried to password reset and was successful but I can’t login. Please help.

Mike

Replied August 28, 2014 at 12:41 #1973868

John
Moderator

adamasonyx,

please use The Contact Support/FAQ link and select any topic, scroll down to the ‘Contact Support’ button and fill in your details.
I can’t find your old ID based on any of the info in your new ID, so you need further help.

John Rammelt - Toontrack
Technical Advisor

Replied August 28, 2014 at 18:48 #1973881

adamasonyx
Participant

Hi John,

Thank you for getting back at me. I already did what you told me.
If you can further help me speed up the process, my email/login is adamasonyx1@yahoo.com.

Mike

Replied August 28, 2014 at 20:20 #1973884

John
Moderator

Well, that does not get me any further I’m afraid, so the other channel is needed.

John Rammelt - Toontrack
Technical Advisor

Replied April 10, 2024 at 21:51 #3238263

Warren Lathan
Participant

I HAVE NEW EMAIL ADDRESS

CAN NOT ACCESS MY SUPERIOR DRUMER.

warrenlathan001@gmail.com

Replied April 11, 2024 at 09:43 #3238363

rixa
Moderator

Warren Lathan wrote:

I HAVE NEW EMAIL ADDRESS

CAN NOT ACCESS MY SUPERIOR DRUMER.

warrenlathan001@gmail.com

Please contact our support about this. You can contact support via the Contact Support button at the bottom of any FAQ on our site. https://www.toontrack.com/faq/how-do-i-contact-support/

Rickard - Toontrack Music
Make music - it´s EZ!
www.toontrack.com
www.facebook.com/toontrack
www.youtube.com/toontrack
Author

Replies

Viewing 10 replies - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.

Please log in to read and reply to this topic.

lost password/new email

Requests and Feedback

Viewing 10 replies - 1 through 10 (of 10 total)