Topic: Upgrade for Recent Buyers

Viewing 15 replies - 1 through 15 (of 17 total)

Replied May 6, 2014 at 22:27 #1970197

Erik Phersson
Moderator

We had a bug in our website. Sorry about that. I have now added a EZdrummer 2 upgrade to your account.

Erik Phersson - Toontrack
Head Of Development

Replied May 6, 2014 at 22:39 #1970202

John Sweet
Participant

I am in the same situation as Nicholas. How do I get my free upgrade? Thanks.

Replied May 6, 2014 at 23:05 #1970205

Erik Phersson
Moderator

@saxtravel said:

I am in the same situation as Nicholas. How do I get my free upgrade? Thanks.

You have an EZdrummer 2 Upgrade in your account. Click ‘My Account’ in the top menu bar and then choose ‘ My Products’

Erik Phersson - Toontrack
Head Of Development

Replied May 6, 2014 at 23:39 #1970208

John Sweet
Participant

Thank, Erik. Got it.

Replied May 6, 2014 at 23:41 #1970209

Cassandra Lesh
Participant

I need it in my account too.

Replied May 7, 2014 at 02:05 #1970214

Zo
Participant

Is it possible to buy EZ drummer 1 still and get this one free or the opposit ?

do you guyz offer EDU prices for SAE students and teachers ?

Thks

Replied May 7, 2014 at 03:25 #1970219

Scott
Moderator

Zo,

As of today, EZdrummer 1 is no longer available for sale.

You can purchase EZdrummer 2 from your favorite retailer.

I don’t know of any edu sale prices for students though.

Scott Sibley - Toontrack
Technical Advisor

Replied May 7, 2014 at 04:07 #1970226

beheriter
Participant

I bought it on 12/20/2013 will the update apply to my account. Please let me know..

Replied May 7, 2014 at 09:23 #1970238

Erik Phersson
Moderator

@beheriter said:

I bought it on 12/20/2013 will the update apply to my account. Please let me know..

You are not eligible for a free upgrade but you can still buy an upgrade at the regular discounted price just as everyone else.

Erik Phersson - Toontrack
Head Of Development

Replied May 7, 2014 at 15:08 #1970294

Timo Teufert
Participant

I just received EZ Drummer 1 (ordered it on Saturday) and installed it successfully. Now I’d like to upgrade to EZ Drummer 2, but when I click on the icon on the “My Products” page, nothing happens. What can I do?

Replied May 7, 2014 at 21:06 #1970325

Erik Phersson
Moderator

@Timo_1 said:

I just received EZ Drummer 1 (ordered it on Saturday) and installed it successfully. Now I’d like to upgrade to EZ Drummer 2, but when I click on the icon on the “My Products” page, nothing happens. What can I do?

Not sure why nothing happens when you click on ‘My Products’ but there is a EZdrummer 2 Upgrade registered to you account. Can you try another web browser?

Erik Phersson - Toontrack
Head Of Development

Replied May 7, 2014 at 22:34 #1970342

Timo Teufert
Participant

Thanks. After restarting the computer twice and after attempting the upgrade for about 10 times, it suddenly worked. I don’t know why. I use MS Internet Explorer. Anyway, I’m happy that it’s running now. Thanks again.

Replied May 8, 2014 at 12:46 #1970415

Ron.Oliver
Participant

Hi, I purchased EZdrummer on March 23 specifically so I’d have the upgrade to EZdrummer 2, but when I look at the my products page online it’s showing the EZdrummer 2 upgrade as unauthorized…

Thanks,

Replied May 11, 2014 at 11:22 #1970968

Ermin Beganovic
Participant

I bought EZD1 in March as well and i dont see EZD2 in My Products.

Replied May 11, 2014 at 15:24 #1970978

Erik Phersson
Moderator

@Ron.Oliver said:

Hi, I purchased EZdrummer on March 23 specifically so I’d have the upgrade to EZdrummer 2, but when I look at the my products page online it’s showing the EZdrummer 2 upgrade as unauthorized…

Thanks,

It will show as Unauthorized until you have installed it and authorized it, something that can be done online from within EZdrummer 2 itself.

Erik Phersson - Toontrack
Head Of Development
Author

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