Topic: EZD bought as part of Drum Fundamentals: Rock on 29 April – no EZD 2 upgrade in My Products

Viewing 14 replies - 1 through 14 (of 14 total)

Replied May 6, 2014 at 22:17 #1970193

Erik Phersson
Moderator

I have now added a EZdrummer 2 Upgrade to your account. Sorry for the inconvenience.

Erik Phersson - Toontrack
Head Of Development

Replied May 7, 2014 at 03:38 #1970223

Polar76
Participant

@riffshack said:

hi,

Bought EZD as part of Drum Fundamentals: Rock on 29 April from Time + Space on basis would get free upgrade – no EZD 2 upgrade in My Products which is what all the answers to simliar qustions state there should be – what else do I have to do?

Regards

Erik,

I’m in a similar boat as riffshack, except mine is the Drum Fundamentals: Metal pack. I do not see an EZD 2 upgrade in My Products, either.

Replied May 7, 2014 at 04:50 #1970228

Cassandra Lesh
Participant

Me either

Replied May 7, 2014 at 09:16 #1970236

Erik Phersson
Moderator

@Polar76 said:

Erik,

I’m in a similar boat as riffshack, except mine is the Drum Fundamentals: Metal pack. I do not see an EZD 2 upgrade in My Products, either.

You can now find a EZdrummer 2 Upgrade in your account.

Erik Phersson - Toontrack
Head Of Development

Replied May 7, 2014 at 09:20 #1970237

Erik Phersson
Moderator

@Lesh Records Lesh Records said:

Me either

According to our database you registered your EZdrummer 1 last year which doesn’t qualify you for a free upgrade to EZdrummer 2 I’m afraid. That’s unless you got another account than the one you logged in with now?

Erik Phersson - Toontrack
Head Of Development

Replied May 7, 2014 at 18:03 #1970307

Cassandra Lesh
Participant

why not? Never saw any document explaining upgrade policy. it was anounced that ezdrummer1 users would get a free upgrade.

Replied May 7, 2014 at 18:34 #1970308

Cassandra Lesh
Participant

I was planning on getting an ezx pack. would the packs still work with ezdrummer 1

Replied May 7, 2014 at 20:51 #1970321

Erik Phersson
Moderator

@Lesh Records Lesh Records said:

I was planning on getting an ezx pack. would the packs still work with ezdrummer 1

Yes, all current EZXs will still work with EZdrummer 1. All new EZXs from today and on will only work with EZdrummer 2.

Erik Phersson - Toontrack
Head Of Development

Replied May 8, 2014 at 19:17 #1970467

Dennis Hennersdorf
Participant

Hi, same thing here. Bought Fundamentals: Rock today, and did not get the EZD2 download in my account. Can you add it for me, too pls?

Greetings

Replied May 8, 2014 at 20:45 #1970474

Polar76
Participant

@Erik said:

@Polar76 said:

Erik,

I’m in a similar boat as riffshack, except mine is the Drum Fundamentals: Metal pack. I do not see an EZD 2 upgrade in My Products, either.

You can now find a EZdrummer 2 Upgrade in your account.

Thanks, Erik!! Worked like a champ!!

Replied May 9, 2014 at 12:26 #1970535

kirbix
Participant

Hello! I also bought the Drum Fundamentals: Metal pack, but am missing the EZD 2 upgrade. Could you please fix this for me? Thanks in advance!

Replied May 9, 2014 at 18:52 #1970602

John
Moderator

Hi kirbix,

you should be taken care of now.

John Rammelt - Toontrack
Technical Advisor

Replied May 13, 2014 at 11:51 #1971128

beepo
Participant

Hello,

I also bought the Drum Fundamentals: Metal pack and I’m missing the EZD 2 upgrade.
Could you please fix this for me? Thanks in advance!

Replied May 15, 2014 at 07:51 #1971211

beepo
Participant

The issue has been already handled by your customer service. Thank you. Not too fast moderation on your board :/
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EZD bought as part of Drum Fundamentals: Rock on 29 April – no EZD 2 upgrade in My Products

EZdrummer Pre-sales

Viewing 14 replies - 1 through 14 (of 14 total)