I would like quick access to the products I own in the “My products” section of My Account. Having to select the show all button to see if I have any updates to download is silly. I would hope the web team will change this to let the user have instant access to see what they own, also any items you don’t own SHOULD NOT show up in the my products page. I get it… you want to sell more products, but why are items I don’t own showing up in the My Products section? As of now I miss the old website user portal. 
The downloads section of the old site that showed all downloads for registered products was great. Crazy people like me who have dozens of products can look in one spot for updates (which I do often because toontrack doesn’t send out notifications, but that’s another story 
)
An easy way would be to perhaps have a moderator only thread that users can subscribe to that only posts updates.
Intel 13900K, Windows 11 , Cubase Pro 13.0.30, Studio One 6.2.1.64495, 64GB RAM, UA Apollo x4 and UA Apollo X8 Thunderbolt,, 64 sample buffer size, Radeon 570, 42″ 4k monitor
MIDI controller: Roland A-37, Jamstik Studio, MCU Pro + expander
Drum Brain: Yamaha DTX 900, RHH135 hihat, 2 crash and 1 ride cymbal, 4 toms.
Hi,
everytime i click the Show All…button in My Account absolutly nothing happens. When i click at a product, i allways get this sign with the name of the product and a blue loading stream, this could last for hours. Also my POP/ROCK EZX is suddenly unauthorized (it works perfect in my DAW). Has anyone else such problems too?
Christian
Update: tried Chrome instead of Firefox and everything worked fine, download as well as authorization…
My products disappear from the “New?” My Product.
And new purchase do not show up.
Something Wrong !!!!!
Would just like to add my negative experience with the new lay out on the web site. Especially the “My products” area. I wonder why this change was made. “Don’t mend it if it isn’t broken” can not have been thought of here, or has there been many dissatisfied users with the old interface? Some hidden messages that have reach Toontrack outside the Forum?
I have always referred to the easiness of the Toontrack web pages on other forums, however now that reference must go. It is beyond my comprehension why there was a need of change. Especially to something WORSE. The Toontrack products always seem to seek easiness too. I am puzzled why this does not apply to the new web page.
Please give us the old one back or at least the functionality of the “My Products” area.
As much as I crave for the EzDrummer update I have decided NOT to buy it (or any other future releases) until the web site has been fixed. My loss you might say, but it is to underline how bad I think this is.
@wyshau said:
My products disappear from the “New?” My Product.
And new purchase do not show up.
Something Wrong !!!!!
Hi wyshau, we have fixed your issue and answered a couple of other post you made in the forum. Please check the other threads you posted in.
Erik Phersson - Toontrack
Head Of Development
