Topic: Unable to verify my account

Viewing 15 replies - 1 through 15 (of 34 total)

Replied May 2, 2014 at 21:48 #1969899

krauser
Participant

Same problem with me. I just contacted Toontrack support.

Replied May 2, 2014 at 22:00 #1969900

James Prideaux
Participant

Yeah, I finally found a link to contact customer support, so hopefully we’ll hear from them soon. It appears as though they might be having problems with their website.

Replied May 2, 2014 at 22:01 #1969901

Michael
Moderator

@James_2 said:

I’m not sure if I’m in the right location for account information, but there seems to be no email or phone support to contact customer service. I purchased Superior Drummer 2.3 this week, but when I came to register the product, I was sent an email to verify my account. However, upon clicking “VERIFY,” it sends me to a dead web page. I managed to log in to my account without issue, but it still says that I need to verify my account before I can register the product. Needless to say, this has been a very frustrating experience. Any customer support help so that I can actually use the program would be greatly appreciated. Thanks in advance!

Your account has now been verified.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied May 2, 2014 at 22:02 #1969902

Michael
Moderator

@krauser said:

Same problem with me. I just contacted Toontrack support.

Your account has now been verified.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied May 2, 2014 at 22:04 #1969903

Michael
Moderator

@James_2 said:

Yeah, I finally found a link to contact customer support, so hopefully we’ll hear from them soon. It appears as though they might be having problems with their website.

Your account has now been verified.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

Replied May 2, 2014 at 22:05 #1969905

James Prideaux
Participant

Thanks, but now it’s saying that I have an invalid serial number. I’ve tried it twice.

Replied May 2, 2014 at 22:10 #1969906

James Prideaux
Participant

Ok…..tried it again and it worked. We should be good to go. Thanks!

Replied May 3, 2014 at 02:15 #1969921

Hugues Berger
Participant

Same problem here… Can’t verify my account….

Replied May 3, 2014 at 15:47 #1969936

Hugues Berger
Participant

Is somebody going to do something about it…? Cause right now, I have a 500$ software (SD2 + Metal Foundry) that I can’t use. It’s kinda frustrating.

Replied May 3, 2014 at 20:10 #1969937

mathew_1
Participant

yeah looks like i’m not the only one who can’t get my account verified. Is there another way to get it verified?

Replied May 3, 2014 at 21:01 #1969941

Elijah_1
Participant

I also bought Superior Drummer two days ago, and I can’t verify my account to get it to work. I request that my account as well be manually verified so I can use the software I purchased.

Replied May 4, 2014 at 06:21 #1969960

ROBERT_1
Participant

I am unable to register superior drummer 2.0 that I just purchased from Sweetwater. When I click on the VERIFY prompt in the e-mail, I get a page on your site that is not working. And of course, SD 2.0 does not show up as a plug in in pro tools 11.1.2. (Stereo/instrument track selected ) My time is limited here! Could you assist me ASAP?? Thanks.

Robert

Replied May 4, 2014 at 15:21 #1969963

Hugues Berger
Participant

Well apparently there is no customer support during weekends… Cause they’ve done nothing.

Great company… Remind me to think twice before buying ToonTrack products.

Replied May 4, 2014 at 22:37 #1969967

Tim_1
Participant

I’m having the same issue, I go to click the button to verify my email address, but it takes me to a dead page. Any other way to verify my email address?

Replied May 5, 2014 at 00:46 #1969975

Nikhil
Participant

Add me to the list of people with this problem! Apologies to customer support, I thought I was a one off issue but I guess this is a problem for several people. I’ll wait a few days and see if it is up and running again, if anybody has any tips on how they got it to work, let me know!
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Unable to verify my account

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Viewing 15 replies - 1 through 15 (of 34 total)