Topic: New Billing Fee? | Toontrack

New Billing Fee?

Other Pre-sales

Posted May 1, 2014 at 09:49 #1900266

Greg Pierce
Participant

I recently purchased some Toontrack Products and in addition to the price of the products I was also charged a fee called a” single currency international service assessement fee”! What is that fee? is that part of doing business with Toontrack? or is it a hacker or scam?
There is no way to contact Toontrack about this on this new website!
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Replied May 1, 2014 at 20:50 #1969852

Michael
Moderator

This is an international transaction fee that is charged by the Credit card company. Please contact your Credit card company regarding this charge.

Toontrack support is reached by clicking Support > FAQ > (Search for your question) If you can not find it click on any FAQ and you will see a contact support button.

The contact support button is at the bottom of every FAQ.

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator
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