Topic: Invalid serial number despite brand new product??

Viewing 15 replies - 1 through 15 (of 16 total)

Replied January 18, 2013 at 00:45 #1963248

Scott
Moderator

Make sure of the U or V or the 2 or Z in addition to the G and 6.

Scott Sibley - Toontrack
Technical Advisor

Replied January 18, 2013 at 10:18 #1963249

Peace.Man
Participant

Thanks for your support! I replaced a “2” with “z” and it worked!

Replied July 2, 2015 at 01:47 #1981364

Tommyo17
Participant

@Peace.Man said:

Hi! Just bought a brand new EZdrummer boxed version at Europe´s largest musicstore. While trying to register the product with the serial number printed on the back of the DVD sleeve, I received the message, that my serial number is invalid evrytime I typed it in and clicked the “submit” button.
I even tried to replace Gs with 6s and the other way round,too. It just won´t work! I do not use any other toontrack products.
What could be the reason of this problem?

me too, nothing working
_TomOlsen

Replied July 2, 2015 at 18:07 #1981376

John
Moderator

@Tommyo17:
‘Nothing working’ is pretty wide.
Did you already try replacing characters as per the advice above?
Did you contact the seller for assistance?
Have you opened a Ticket with Toontrack Support?
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

John Rammelt - Toontrack
Technical Advisor

Replied August 12, 2015 at 04:02 #1981981

dubh1805
Participant

I am having the exact same problem. I have never had so much trouble with a serial number on any product in all my life. I have entered U, V, G, 6, 2, and Z alternatively over a dozen times and nothing works. How do I rectify this? Should I take a photo of the Superior drummer serial number and mail it to someone so they can decipher?

Replied August 12, 2015 at 10:37 #1981984

John
Moderator

Please do, I sent you an email.

John Rammelt - Toontrack
Technical Advisor

Replied October 9, 2015 at 18:11 #1983203

Aron83
Participant

I just bought ezdrummer2 from 4sound in Stockholm today and I get the same invalid serial number message. I have also tried to write U instead of V etc. I would really appreciate if I could get some help.

Replied October 9, 2015 at 19:04 #1983205

Johannes_8
Participant

Really the same happened for me. Bought a Korg Micro Key with a free code for EZDrummer lite.

Im really tired of these Problems!

So help me too!

Johannes Jensen

Replied October 9, 2015 at 19:10 #1983206

Tommyo17
Participant

I had the same problem with a few toontrack authorizations. I used the “offline method” to authorize and used “cut and paste” to insure the codes were correct, and it finally worked. Hope that helps

Replied October 9, 2015 at 19:15 #1983207

Scott
Moderator

@Aron83 said:

I just bought ezdrummer2 from 4sound in Stockholm today and I get the same invalid serial number message. I have also tried to write U instead of V etc. I would really appreciate if I could get some help.

Please see the reply above with the link to the FAQ so you can contact Toontrack directly.

Scott Sibley - Toontrack
Technical Advisor

Replied October 9, 2015 at 19:17 #1983208

Scott
Moderator

@Johannes_8 said:

Really the same happened for me. Bought a Korg Micro Key with a free code for EZDrummer lite.

Im really tired of these Problems!

So help me too!

Johannes Jensen

EZdrummer Lite has been discontinued since May 2014. It is no longer available.

Scott Sibley - Toontrack
Technical Advisor

Replied October 10, 2015 at 10:20 #1983231

Aron83
Participant

I just want to thank the technical support for super fast help, now it works!

Replied October 13, 2015 at 13:36 #1983273

DarrenMcOZ
Participant

Getting the same problem also.
I wanted to check for updates so decided to log in but everytime I put the serial info in from the dvd 1 sleeve,I get either an invladid message or this serial number is already registered to another account.
P.S. I remember my modem died on me and I got a new one sent by my isp.
I see that the software resets if you make any changes to your computer.
Could that be it?

Replied October 13, 2015 at 22:41 #1983280

John
Moderator

Hi,

please contact Support directly:
http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/
and click the ‘Contact Support’ button.
It’s got nothing to do with hardware change. The serial is most likely registered to another account in your name.

John Rammelt - Toontrack
Technical Advisor

Replied July 12, 2016 at 14:53 #1989214

timodermaler
Participant

The question is a bit old by now, but I had the same problem and solved it by typing in the big letters in big.
(the field on the website makes the letters big automatically, but they are not typed in big)
Sorry for my bad english!
Author

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Invalid serial number despite brand new product??

EZdrummer Pre-sales

Viewing 15 replies - 1 through 15 (of 16 total)