Topic: Can’t find my serial or registered products.

Viewing 9 replies - 1 through 9 (of 9 total)

Replied October 23, 2012 at 19:08 #1961686

Scott
Moderator

You have 2 accounts. Which account (email address) do you want all your products in and I can merge them together.

Scott Sibley - Toontrack
Technical Advisor

Replied October 23, 2012 at 22:03 #1961687

guitarguy87
Participant

Thanks so much! I would like to consolidate to the xxxxxxx@live.com account.

Replied October 23, 2012 at 22:23 #1961688

Scott
Moderator

You should be all set.

Scott Sibley - Toontrack
Technical Advisor

Replied March 5, 2017 at 18:34 #1993846

BenQuick
Participant

I bought this year’s ago and it came with cubase. I have only been using the cubase portion of it. I got a new computer and figured I’d load everything including toontrack, but I don’t know where the serial number is now. Please help!

Replied March 5, 2017 at 18:41 #1993847

Scott
Moderator

@BenQuick said:
I bought this year’s ago and it came with cubase. I have only been using the cubase portion of it. I got a new computer and figured I’d load everything including toontrack, but I don’t know where the serial number is now. Please help!

Hmm. That’s a tough one. If you bought it, do you have an email receipt? Does it include a serial number? Can you contact the seller you bought it from and get a copy of the receipt with the serial number? If you never registered the serial number to your Toontrack account, I’m not sure how to help.

Scott Sibley - Toontrack
Technical Advisor

Replied April 6, 2019 at 21:36 #2437453

Aaron Brown
Participant

Hi Scott,

I have two accounts and I don’t use the email anymore from my first account. can you merge my first account email with mt second account email? First account inactive email is bopbrownpro@mac.com, active email for my second account is acbionic22@gmail.com. So I can recover my Superior drums and other software that I purchased?

Regards,

Aaron

Replied April 6, 2019 at 23:33 #2437539

Scott
Moderator

Aaron Brown wrote:

Hi Scott,

I have two accounts and I don’t use the email anymore from my first account. can you merge my first account email with mt second account email? First account inactive email is bopbrownpro@mac.com, active email for my second account is acbionic22@gmail.com. So I can recover my Superior drums and other software that I purchased?

Regards,

Aaron

Please contact Toontrack Support directly via the Contact Support button in the FAQ below.

https://www.toontrack.com/faq/how-do-i-contact-support/

Scott Sibley - Toontrack
Technical Advisor

Replied March 20, 2024 at 21:56 #3230173

roeik roeik
Participant

I did a trial package on toontrack and can’t find the serial number

Replied March 22, 2024 at 09:23 #3230659

John
Moderator

roeik roeik wrote:

I did a trial package on toontrack and can’t find the serial number

Hi,

please use the Product Manager application instead of the web interface to download, install and authorise Toontrack products.

BR,
John

John Rammelt - Toontrack
Technical Advisor
Author

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Can’t find my serial or registered products.

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