I installed Presonus Studio One 2 Professional about a month ago. I thought I had installed and authorized the included SZD Lite Plus. It is installed but not authorized. It tells me its not authorized each time I attemp to use it.
To authorize, I need the serial number.
I’m supposed to be be able to find the serial number in the third party software list in my account at Presonus. EZDrummer Lite Plus does not appear on my list, but Native Inst. and Melodyne are there.
EZDLP is apparently installed. It does appear in the Studio One browser, just not authorized
When I attemp to use the “Support Portal”, a serial number is required.
I am not able authorize my software or contact support without a serail number. What can I do??
I do have EZD Lite (not Plus) on another computer. I’m afraid to use that S/N to get into the “Support Portal”, thinking it may cause confusion.
