Topic: technical support somewhere

Viewing 8 replies - 1 through 8 (of 8 total)

Replied August 25, 2011 at 20:38 #1951230

Scott
Moderator

Please see this post at the top of this forum for details on how to receive support.

http://www.toontrack.com/forum/tm.aspx?m=98696

If you have registered your Toontrack product but don’t have access to the support forums (yes, there are support forums for each product) please contact me via PM and provide your serial number for your product and I can grant you access ASAP.

Access is usually granted automatically for registered users provided the user’s Toontrack account email and forum email addresses are the same. If they are different, the system can’t automatically link the accounts and support forum access has to be manually unlocked by tech support.

Scott Sibley - Toontrack
Technical Advisor

Replied August 25, 2011 at 21:02 #1951232

Luc333
Participant

Hi scott

Thanks for your help

Just bought two new packs 2 minutes ago.

Thanks for pointed out the support link

Really happy to find out you have support…

I was really surprise products of such quality would not have any…

anyway

Replied August 26, 2011 at 00:05 #1951245

Whitten
Participant

ORIGINAL: Luc333

Really happy to find out you have support…

I was really surprise products of such quality would not have any…

anyway

You just got to read the ‘Read Me’ messages and FAQ’s.
The Third (large) button across the top of Toontrack’s main website say’s ‘SUPPORT’ and when you click on it it gives you all kinds of options.

Replied March 8, 2012 at 14:45 #1956615

francomusica
Participant

This is what I get after I filled out all the form explaining my problem with the new authorizations I need to continue working and clicked “send” at the support portal:

The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.

What you can try:
Refresh the page.

Go back to the previous page.

More information

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

Franco

Replied March 8, 2012 at 15:25 #1956616

francomusica
Participant

This is incredible. I am trying to contact the company from wich I bought several products via the support portal and support forums and after 2 hours is impossible to get an answer. The support portal is not working and is not the first time according to some coments I googled and now I have sent private messages to techs that are online and no answer yet. This companys “support” and “contact” systems are to laugh or cry…. Next comment I will do it on Gearsluts and all the blogs I belong to to prevent people of this situation.

Franco

Replied March 8, 2012 at 15:55 #1956618

francomusica
Participant

They answered me through this Forum and where able to help me with my problem. Thanks to the guys that did it. I would recommend using this forum for support rather than the Support Portal.
Regards

Franco

Replied March 9, 2012 at 23:25 #1956861

Whitten
Participant

I’m not sure there are many music software companies that reply to support questions within two hours.
I have NI products, one of the biggest software companies, certainly waaaaay bigger than Toontrack, and I find NI support questions are replied to within 24 to 36 hours.

Replied March 10, 2012 at 02:44 #1956862

francomusica
Participant

Yep you’re right. That’s why I recommended this forum to solve any problem rather than the support portal that never worked for me neither for other guys.

Franco
Author

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technical support somewhere

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