Topic: Can’t Contact Support! Help!

Viewing 15 replies - 1 through 15 (of 29 total)

Replied February 2, 2010 at 05:51 #1932005

Mike
Participant

I just tried contacting support again. This is what I get when I try to send my request:

Client error ‘80070057’

Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect. – Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.

/send_obedia_portal.asp, line 129

Replied February 2, 2010 at 10:37 #1932006

John
Moderator

Hi,

if your product package was already opened and the serial already in use, you have got to return it to Musician’s Friend.

Best Regards,
John

John Rammelt - Toontrack
Technical Advisor

Replied February 2, 2010 at 16:31 #1932012

Mike
Participant

Thanks John, will do. Is there any reason for difficulty with installation on the new imacs? I also had trouble installing EZDrummer lite. I read another poster here that had similar difficulty that seemed to go unresolved.

Replied February 2, 2010 at 17:57 #1932013

Mike
Participant

Okay, Musician’s Friend is sending another copy. I just really hope I don’t get a “Failed Installation” notice right off the bat again this time. I really want this to work, but I’m not feeling to secure about it. We’ll see.

Replied February 2, 2010 at 18:07 #1932014

Mike
Participant

Appears from the FAQ’s that I’ll need vers. 1.2.1 to work on my system. I hope that’s what they reship this time.

Replied February 2, 2010 at 18:09 #1932015

Rogue
Moderator

even if they don’t, which is likely, the full product can be downloaded from our site. You obviously need a license serial first and foremost however.

Apology for the inconvenience but retailers should really know better than put back shop returns on the shelves…

Rogue Marechal - Toontrack
Configuration Manager

Replied February 3, 2010 at 16:21 #1932025

Daniel Dermes
Keymaster

Hello there.

I am having the same trouble contacting support. When attemping to submit the form I get:

Client error ‘80070057’

Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect. – Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.

/send_obedia_portal.asp, line 129

My problem is I’ve had to re-install ezdrummer on my system but I cannot re-register the product as I need an additional code.

The only way I can see to get a new code is to contact support using the form that doesn’t work.

Cannot find a phone number anywhere so would be really grateful if someone from Toontrack support can help me on the forum.

Cheers,
Pete

Daniel Dermes - Web Development Manager
Toontrack

Replied February 3, 2010 at 16:47 #1932027

Rogue
Moderator

do you have Javascript disable in your browser? regardless, the most likely is that you are not filling in all the required fields – that would be those marked with an * next to them.

Rogue Marechal - Toontrack
Configuration Manager

Replied February 3, 2010 at 16:54 #1932028

Mike
Participant

I had javascript enabled, but couldn’t submit my request. I think it was a Catch 22 though, from not being able to register the product with the bad serial # before contacting them. Maybe. I’m using Safari 4.0.3. I probably should have tried it with Firefox too.

Replied February 3, 2010 at 16:55 #1932029

Rogue
Moderator

btw, I have freed up some codes – probably for you, although since you registered to these forums with a different email address I could well have serviced an account that isn’t yours.

Rogue Marechal - Toontrack
Configuration Manager

Replied February 4, 2010 at 23:25 #1932039

Mike
Participant

Got the replacement today. I guess it was the latest version, because I had no problems installing it at all!

Replied February 5, 2010 at 14:50 #1932045

bdowd
Participant

Hi, I’m having a big issue with windows 7 and multiple users on the same computer being able to use ezdrummer. I’m having a really tough time contacting anyone for help. Java is enabled, and I tried the obedia site with my toontrack login info (did not recognize), can someone please give me some direction for support. Thanks! (furthermore, my admin account is saying my computer is not authorized to run….. already auth’d it but it somehow came undone).

From the “Contact Support” page I’m getting the following message (same as audiodrifter and brownhouse):

Client error ‘80070057’

Client:Incorrect number of parameters supplied for SOAP request HRESULT=0x80070057: The parameter is incorrect. – Client:Unspecified client error. HRESULT=0x80070057: The parameter is incorrect.

/send_obedia_portal.asp, line 129

Replied February 7, 2010 at 13:09 #1932049

kevsum
Participant

Hi my installation disc doesnt work om my imac. It says installation faild. I bought EZ drummer and installed it on my pc it crashed, so i bought a new computer the latest Imac. Installation says good for two workstations. I tried everything dowloading, cant contact support, message faild. Just cant get it to work, what to do? K man

Replied February 8, 2010 at 10:15 #1932055

Daniel Dermes
Keymaster

Hi guys,

We have had some techincal issues with the contact support functions in the Support Portal, these issues are now solved and you should all be able to contact support as usual.

Apologies for the inconvenience.

Best,
Daniel

Daniel Dermes - Web Development Manager
Toontrack

Replied March 17, 2010 at 07:45 #1932901

usforce
Participant

Please help! I purchased EZ Drummer from a friend I work with and I believe his brother owned it before him…I tried registering the product and comes back as already registered. Therefore I am unable to use the program! Program is giving me Computer ID and the back of the DVD sleeve has the serial number, but cannot register. There is no phone number for tech help.
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Can’t Contact Support! Help!

EZdrummer Pre-sales

Viewing 15 replies - 1 through 15 (of 29 total)